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Is Ebay safe to buy from?

I feel cheated and inconvenienced trying to receive replacement goods but follow through not completed. How is this monitored and when will will I receive my goods? To buy comes in days to replace faulty goods taking months why?
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Forget Replacements they hardly ever turn up. Is just a ploy to run you out of time to use the 30 Day Ebay Money Back Guarantee. 

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