If a Buyer receives a damaged item

[princessaajs]

Hi

if a buyer receives a damaged item and returns an item to the seller, how would buyer prove item was received already damaged? 

is there an accepted or suggested process to follow when you open an item a find it is damaged.

regards 🤔

[red_magpie]

how would buyer prove item was received already damaged?

They don't have to prove that it arrived damaged. EBay takes the buyer's word for this.

There is seldom any point in the seller disputing a money back guarantee case for an item that is faulty, damaged or not as described. EBay's policy is to support the buyer unless they can establish that the item matched the description. As eBay never even sees the item, and doesn't require any evidence, it's almost a foregone conclusion that they will find in the buyer's favour.