I bought a settee from a business seller on ebay for £375 plus delivery of £50.

[liwa-8659]

I bought a settee from a business seller on ebay for £375 plus delivery of £50.

Due to a change in circumstances I need a larger settee. I saw one on the same sellers listing, for £399 plus delivery, and asked if he would consider swapping.

He replied that he would require £100 plus delivery, which he said was a minimum of £50, because of the logistics concerned moving two settees around. 

Is he allowed to charge me money for work that he carries out to enable a transaction? My view is that I am doing a deal purely based on the supply of goods and that I am not paying for a service. Am I right? I'm happy to pay something as a goodwill gesture but £100 for something that cost me £375 seems high. Plus I can't get a fixed delivery charge. To me none of this seems right and what can I do, as he is now very unresponsive?

[1956glyn]

 liwa-8659 i get that you are annoyed and think you are in the right but there is no need at all for obnoxious replies to other responders.   

[liwa-8659]

When I'm being spoken down to and being treated like an idiot I will let
that certain person know. Note that I said certain person please? Everybody
else has been courteous and polite to which I have responded in the same
manner. So do me a favour and go back to your little virtual world, where
you are undoubtedly the master, and stay out of my business?

[1956glyn]

Sorry but i do not live in a virtual world and try and help others on these boards when they have a problem. Those that are respectful and polite. Stay out of your business? Then if that is the way you feel do not post on a public forum......its not rocket science.

[liwa-8659]

Have you come up with a solution to my problem?

[papso22]

Has the first sofa been delivered?

[liwa-8659]

Yes and paid for. Theres no damage and I've even had it cleaned. Even
though the transaction was a few months ago.

[redwick1]

In that case the seller is under no obligation at all to do anything.

Sell the settee on yourself and buy another one

Why would a seller want a settee back that you have had for a while and had cleaned

and put himself to the trouble of exchanging it for you.

[liwa-8659]

But he has responded, so he wants to do the deal, but only on his terms. Is
he allowed to charge me either a restocking cost,or for his time, which is
what he is claiming. I'm trying to be reasonable but the figures he is
talking about, with no guarantee on the delivery costs, seem to be
extortionate. Also can I make a cancellation request this late in the day?

[tobiasd4]

Settee is now 2nd hand, so you are not talking of exchange, you want to trade 1 in for another, so it will be on seller's terms, nothing to do with ebay, they don't get involved with part exchange.

[redwick1]

Of course you can not cancel a purchase that you have had for a while and had cleaned. In fact you should not be asking on here as it sounds as if you are dealing with your seller off ebay. You cant do anything on ebay and any deal you do with the seller is nothing to do with on here. To be honest I cant believe we are having this conversation.

[liwa-8659]

Thanks for the reply. My only contact with him is through the eBay portal
though. I have sent him my number but he hasn't rung me so there is no
contact any other way.

[redwick1]

I am not surprised he has not contacted you. I dont think he is going to do any deal at all and if he does then you should be buying on ebay. They dont deal with exchanges

[liwa-8659]

I can't believe I'm putting up with an a*****e like you! If you read my
message properly you would know that my only contact is through ebay! I
asked a perfectly reasonable question and you reply like I'm trying to rob
you personally! Get yourself a life mate?

[ruby*tuesday]

You have Paid then?  From what you say regarding the Seller being "very unresponsive" it doesn't sound as though he is going to oblige. You can send him a Cancellation Request from the More Actions Drop Down menu. If he accepts that and Cancels the Sale you could then Purchase the other Settee.  If he declines the Request there isn't anything else you can do.  He can't charge you anything that is not on the Listed Price.

[liwa-8659]

Thanks for your reply.
Is the seller allowed to charge for restocking?

[redwick1]

They bought the item a few months ago and now wants to exchange or cancel and has also had the item cleaned

[redwick1]

You bought a settee and the postage and that was the deal with your seller

Any other arrangements would be between yourself and the seller.

I cant think that you have any rights to change it for a different item

Have you paid?.

[liwa-8659]

Thanks for the reply.
I know that I have no rights regarding the swap but I need to know if the
seller has any grounds for charging me over 25% of the cost to cover his
time? It seems not only a high percentage, but also when I bought the
settee originally surely his time is deemed to be included in the price?
And surely this applies to all goods sold on ebay? So why does he want to
charge me for his time now and is he allowed to under the ebay T&Cs? Also
he will not commit to a delivery charge. I want to sort this out amicably,
as I know I'm the beggar and not the chooser, and I'm prepared to make a
goodwill payment and pay a reasonable delivery charge. Am I being
unreasonable?

[redwick1]

You have only bought that one settee on ebay so I dont know how you are doing the deal with the seller. If it is not through ebay then he can do whatever he wants too.Is he cancelling the first one as that is what should happen. if you do a deal involving another item then you are going to get into a real mess if anything goes wrong. You should ask him to cancel the first one and start again. He would have to list the other item with his terms on the item

[liwa-8659]

No it is through ebay! Thats the only way I can contact him. I'm trying to
swap it for another item he is selling on ebay as well.