How do I get help when a Seller does not respond

[wreast2014]

I have purchased an SD card that lasted just 2 months.

The Seller has de-listed the item, so even contacting them about is difficult.  They supposedly do not have a returns procedure,

They do not respond to any contact and the WBay procedure does not provide a way around this.

EBay helpline kept me on HOLD for 6 hours 2 minutes before I gave up.

What can I do to resolve this issue?

[redwick1 · Accepted solution]

Ebay and paypal money back guarantees are for items that are not as described when they arrive and not a warranty

Any warranty is between you and the seller

If they are business in the UK then contact Citizens Advice for their help

If overseas or a private seller then there is nothing you can do