How can I reopen a case? I close the return case by mistake as now found out that the item not real

[jawad9352]

I bought a Gift set of Creed Fragrances Which I thought could be a very too good to be true offer. Firstly upon receiving the item, one of the fragrances was half empty so I open a return case with the seller. The seller quickly dispatched a second set and received it the next day. Then the seller insisted if I could close the case which I did (I shouldn’t have). Later that night I wanted to try the fragrances that I brought, however the smell was like only 10% in the creed Aventus and the other ones were like almost 95% water. So the next morning I tried to contact the seller and she won’t respond to my messages. Come the following day and she sends me a message saying if I could return the item to her she would refund me, but my worry is that if I send her the item I could lose my money and the item because I don’t have leverage over her i.e I have already closed the case and eBay won’t even step in to reopen my closed case so that way I am protected by eBay money return guarantee scheme? Any help would be appreciated?

[john1297576]

You have blown it as far as an ebay case is concerned. Open a Paypal NOT AS DESCRIBED case for a FULL REFUND. Expecting a replacement is not wise, they could return the same item to you but you have no protection then as you have used your one case.