How can I reopen a case? I close the return case by mistake as now found out that the item not real

[jawad9352]

I bought a Gift set of Creed Fragrances Which I thought could be a very too good to be true offer. Firstly upon receiving the item, one of the fragrances was half empty so I open a return case with the seller. The seller quickly dispatched a second set and received it the next day. Then the seller insisted if I could close the case which I did (I shouldn’t have). Later that night I wanted to try the fragrances that I brought, however the smell was like only 10% in the creed Aventus and the other ones were like almost 95% water. So the next morning I tried to contact the seller and she won’t respond to my messages. Come the following day and she sends me a message saying if I could return the item to her she would refund me, but my worry is that if I send her the item I could lose my money and the item because I don’t have leverage over her i.e I have already closed the case and eBay won’t even step in to reopen my closed case so that way I am protected by eBay money return guarantee scheme? Any help would be appreciated?

[redwick1 · Accepted solution]

You can only open one dispute on ebay and once closed that is the end of it

You should always go for a refund rather than replacement

Try opening a dispute for not received on paypal and escalate as soon as you can but within 20 days

Try see if you can use the paypal returns first to get the postage paid if not you will have to pay it yourself to return

[red_magpie]

Oh dear! You have thrown away all the protection that eBay provides. You should NEVER be talked into closing a case until you are satisfied with the outcome. Once closed, it can't be reopened.

As you have been advised, you can still open a Paypal case, but you will have to arrange the return yourself. Keep in mind that Royal Mail prohibits the postage of perfumes, unless unopened and in their original sealed packaging. You may have to use a courier to return them.

[john1297576]

You have blown it as far as an ebay case is concerned. Open a Paypal NOT AS DESCRIBED case for a FULL REFUND. Expecting a replacement is not wise, they could return the same item to you but you have no protection then as you have used your one case.