31-01-2020 7:03 AM
What is the point in being given the option of Holiday Settings which clearly state that if a buyer chooses to purchase there will be a delay in despatching if the buyer is then allowed to leave a late delivery defect. There is inconsistency then when I appeal the defect. Sometimes they agree and remove it, other times they refuse.
Yep, unfortunately that is eBay CS for you, sometimes they give out a correct answer, other times they do not.
Keep calling them, try first thing in the morning when the lines open at 8 a.m. on weekdays, 9 a.m. on weekends, more chance of Dublin answering you.