Fraud

[aurimelix]

Hi, i got the issue with seller. Bought the phone. As the seller stated it was brand new and sealed. Well, it wasnt. It was used phone with faulty battery. After i left negative feedback seller contacted me and we made a deal what he will replace phone and i will remove feedback. Send the phone back. After he received phone seller started to blackmailing me asking to remove feedback before he sends the phone. Allso he stated what the phone was dameged. Well, he send me used phone! I never noticed any damage on that. Just half an hour ago he was calling me to my phone number!!! Can he do that??? After arguing he said he will refund 50% of the value of the item due the damage. I just dont know what to do and how i can contact ebay to get that sorted? Many thanks 👍

[fargvs]

Never a good idea to get into arguments with Sellers (especially Business sellers who are required by law to accept returns) ... instead ...

You have only 30 days to open a formal  'Item not as described' (faulty) eBay case from delivery date  which a Seller cannot ignore ...  after 3 complete days, escalate the case to eBay and follow the return instructions carefully to completion for a refund in full ... 'to and fro' messages/emails will not do it ! >

https://pages.ebay.co.uk/ebay-money-back-guarantee/

https://resolutioncentre.ebay.co.uk/

Don't remove feedback as a condition of a promised refund ... return here for further advice as needed.