Feedback removal

A buyer left me negative feedback by mistake. She emailed me to  explain that it was meant for a different seller!  I completed a feedback review request which the buyer completed. The negative feedback has not been removed by ebay! What do I do next? Any ideas please!

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sorry, but when you send a feedback revision request the buyer has to change the feedback,

 

that is what it is for,

 

so the buyer did something wrong their end

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