Feedback removal

[princessfarm]

A buyer left me negative feedback by mistake. She emailed me to  explain that it was meant for a different seller!  I completed a feedback review request which the buyer completed. The negative feedback has not been removed by ebay! What do I do next? Any ideas please!

[**peaseblossom**]

It should have been removed so contact ebay direct about it.  Go to the very bottom of this for live chat and phone options:

https://ocsnext.ebay.co.uk/ocs/cusr?query=1455

[princessfarm]

Thank you. I’ll try what you suggest 👍🏻

[pixiesen2012]

sorry, but when you send a feedback revision request the buyer has to change the feedback,

that is what it is for,

so the buyer did something wrong their end