Feedback removal

[deresorrel-0]

Received a negative feedback from a buyer despite the fact that I had refunded in full !!!! Asked Ebay to remove it but they say it does not qualify for removal. What ?????

Any ideas, have asked the buyer to remove feedback but no response.

[plum993]

Ebay is correct it doesn't controvine there fb policy

You have replied and thats all you can do apart from add the buyer to your blocked bidder list here if you havent already.https://offer.ebay.co.uk/ws/eBayISAPI.dll?bidderblocklogin&hc=1&hm=uk%600d72f%2Bd433