Faulty electric scooter

[2010mjjennings]

Hello so I purchased an electric scooter for my daughter  for Christmas unfortunately  because of covid shes been unable to use it so only a few small journeys. It has an electrical fault the seller is refusing to help refund or fix unless I pay the costs can anyone help 

[**peaseblossom**]

It's too late for ebay but you could try Paypal.   First sign up to get the return postage paid:

https://www.paypal.com/gb/webapps/mpp/refunded-returns

Then open a "not as described" case here:

https://www.paypal.com/uk/disputes/

And escalate it after 2 days and before 20 days.

@2010mjjennings