Failed transaction

[taonko_0]

I had a failed transaction but the money was deducted from my account yet the seller says he didn't receive the money and either has eBay reflected that I purchased the item ....how can I get a refund or a clarification that I have paid

[redwick1 · Accepted solution]

Go to your purchase history and see what it says there.

At a guess the seller is on managed payments and does not know how it works

They need to go to the seller hub and then Payments and see what it says there

If on managed payments then ebay take the payment not the seller

Once ebay take off the fees they put the remainder into the sellers account

The seller should have amessage saying you have paid and to post

Check it out and then come back if this is not the problem

https://www.ebay.co.uk/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795

[taonko_0 · Accepted solution]

The seller is saying thats not the case ...what else could have happened or what else could I do