I had to pay £3.50 excess on a package that the seller did not put enough postage on. The seller has not come back to me after many messages. How can I go about getting this problem sorted by Ebay as I can't find a choice in the resolution centre
There is no way as @plpmr says to get eBay involved and there is no way to compel the seller to repay you. I would guess it was a mistake. This is one of the delights as a seller if you go to the Post Office. They weigh it and if they get it wrong they deal with it [in theory!]
Leave feedback but cautiously ... something like "excellent article but seller underpaid postage"
