Email address for ebay

[corred · Accepted solution]

@cleme_gen 

• There is no direct route to contact Customer Service
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• eBay CS do not communicate by email unless they initiate contact that way.......the only contact methods are phone or where offered "Live Chat" (the latter not available to Business Sellers)
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• You need to go via the "Help & Contact" link asking questions until the Phone Us option is offered......members of the community cannot provide this number as it often requires a single use PIN you are supplied with
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• https://ocsnext.ebay.co.uk/ocs/home
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• eBay Customer Service staff are mainly in a contact centre in the Philippenes & work to scripts, not necessarily understanding the exact nature of your concerns.....sometimes it can be "lost in translation" and they are known to give the wrong advice
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• Unless the query is regardng billing etc on your account then it is often quicker & more accurate advice received if you ask here where members with combined experience of hundreds of years buying & selling have encountered the problems you have