Ebay Customer service Help

[zagrebear]

Is it just me or is this service getting worse. I asked for help on a refund from a month ago from Momox UK who blame ebay for non release. Ebay deny this but offer no help at all- it is like a void so why have this non service if they dont actually support 

[john1297576]

It just sounds as though you did not do it correctly. Refunds are obtained by opening a case then if the seller does not respond you can then escalate to ebay. You do not get refunds by just asking the seller or asking ebay for help.

Ebay will not get involved unless you have opened case, and then the case must be opened within 30 days.

[zagrebear]

I did follow the guidance and asked Ebay for help but Momox blame eBay who blame Momox and PayPaI are waiting on sellers response so yes I did follow the required process. My point is that eBay claim to offer customer help but did nothing to actually help do is this always the practice is my point. You did not get my point I am afraid 😟

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