Dispute re eBay fees

[marcarlin-0]

Good morning,
Can I please have response to my complaint?
You were supposed to have responded within 72hrs and have not done so which is unacceptable.
My bank account has been debited to the tune of £5.92 after selling one item, when it should have been £1 which I signed up for under the Sell for pound promotion.
I look forward to your response and comment 

[tressygirl]

We are all members here like yourself so have no access to your account to see if you complied to all the T & C's of the promotion.

I apologise I just have not read All the communication you have posted here,   but it would still lead to the same answer,  that is , the only people having full access to your account are eBay Customer Services,  so even  if you have contacted them beforte,  if there was not a positive result,  contact them again.

Use this link to contact eBay Customer Services

https://ocsnext.ebay.co.uk/ocs/cusr?query=1455

Scroll to the very bottom of the page and you will see the options, Have Us Call you and Chat With Us, and an approximate waiting time, it's usually a few minutes.

Lines open between 8 a.m. and 10 p.m. today.