Contact by telephone

[3757joanj]

Can someone help me I am stuck and cant contact eBay to call me in the usuall way . The new site is a mess it is only allowing me to sign in intermittently  ( We are having problems try again ) When I am in I can't get help only set questions and I am going around in circles. The set up is completely different and I need to verbally be walked through it. I am trying and managed to list 30 items . Someone has just paid for one and I have no address to post. I don't use ebay labels as I have a system with my courier, There are 13 items selling ?? I need to relist 17 but can't find them . Can someone email me I want to arrange a phone call? I only see messages when on my laptop an need to be available for a phone call  HELP   Joan

[3757joanj]

THIS PROBLEM WAS SENT TO YOU IN MAY AND DESPITE YOUR CURT REPLY THE SYSTEM IS RUBBISH. I AM WORKING THROUGH IT BUT IF YOU READ MY REPLY I STATE THAT YOUR COMMUNICATION SYSTEM IS CAUSING PROBLEMS.  SELLERS  HAVEN'T GOT ALL DAY TO PLOUGH THROUGH SET IRRELEVANT QUESTIONS FOR A SIMPLE QUERY THAT IS QUICKER WITH CALL ME  YOU ARE THERE TO HELP .THAT  FACILITY DISAPPEARS INTERMITTENTLY.I TO WAIT 2 MONTHS FOR REPLIES TO MESSAGES IS UNACCEPTABLE.  ALSO WHY  CAN'T BUYERS REPLY TO A SELLERS EMAIL IN THE USUAL WAY?  I AM INFORMED BY YOUR AGENT  THAT THIS IS  YET ANOTHER TECH PROBLEM BEING LOOKED INTO BY EBAY . HOW CAN YOU DOUBT VERY MUCH THAT YOUR AGENTS COULDN'T WALK ME THROUGH MY PROBLEMS . DON'T DOUBT YOUR COLLEGUES WHO ARE ALSO STRUGGLING . I HAVE SOLD ON EBAY FOR 14 YEARS SO DON'T MAKE ME OUT TO BE A FOOL BECAUSE OF A CHANGE IN THE SYSTEM 

[purveyor_of_tat]

There is no-one from eBay here, we are just other members attempting to help others in need.

[purveyor_of_tat]

If you need further help with using Seller Hub and your other issues, click “Help & Contact” at the top of the page in eBay. There are lots of useful help pages. If they cannot help, use the ‘live chat function’ or ‘have us call you’ to speak to an actual eBay agent.

[john1297576]

I very much doubt that if you can't work it out already, that anyone could talk you through it.

If you are on the Seller Hub, sales are split up between Sold Awaiting Payment, Paid awaiting dispatch and Dispatched. Look in sales, on the left side initially there will be  a serial number (this relates to the number of sales you have made). When paid it changes to an ebay generated number, click on that and full details come up including the address to post to.

Unsold items as always will be in UNSOLD, again look at Lists and Unpaid is included there.

As the details on the  page can be moved around to fit your own requirements, it is unlikely that everyone would have the same lay out , so what I am seeing, if I said top left you would be looking at a completely different section.