Collection only were collected by courier

[nilly69]

Happened to me twice now. I have marked items as collection only and have had good buyers organising couriers. How do I mark these items as collected? I can’t add the collection no as the courier doesn’t have it and I can’t add the courier delivery codes. How do I override? Thanks

[arkwebus]

In addition to @john1297576  help there is a "theoretical" risk that buyer could deny having had the item [or that the collection has nothing to do with him].  As you identify you cannot prove delivery by tracking and would probably have to refund even through Paypal. 

"Collection" really should mean he comes round with a wodge of cash and goes away happy.

@nilly69 

[nilly69]

Thanks. Yes, but in COVID times I try to be flexible. If they want to get a courier, that's fine. Anyway, buyer was happy and sent me message to tell me she was pleased. So I'm happy. Thanks for your help.