16-01-2021 6:06 PM
Can anyone help?
I have bought an item on eBay, that was delivered by a courier. I am meant to get a collection Code, which the Seller needs from me. However, it is not clear how I get the Code. I saw on my smart phone eBay app, that you could press a button called 'Get Collection Code'. But when pressed, it did not react (as if the button was not live/ not active). Later, when I went back in, the Button had gone, and the item was listed as collected (the item has been successfully delivered/ I have it).
There seems no clear way to resolve this on the Desktop version of eBay, either.
I have no idea how to get the requested code for the Seller and the Seller really wants this sorted.
The whole thing appears far too complicated!
Any help would be greatly appreciated...
Many thanks in advance!
you can bypass the need for a code by using the full site, not the app
use the drop down menu next to the item and mark it as paid and dispatched