Cannot open a case

[jasensatio-0]

Why is it not allowing me to open a case. Is it because i have a return pending?

Its been more than 8 days since being ripped off

[plpmr]

a return is a case - 

why do you want to return and what type of case did you open - not as described or just a return?

[jasensatio-0]

Wrong item

They sent me a returns label. despite it being a mattress weighing over 20kg and royal mail wont accept

then they were due to collect today and didnt turn up

how do i open a case, ive had enough

[plpmr]

As you opened a not as described case you will get a link on day 9 to escalate it to eBay to force matters.

If this has already been done you need to contact eBay and exlapin how the seller is messing you around.

[jasensatio-0]

Its not allowing me to open a case. I go onto purchase history, select item, no option to open case

How do i contact ebay please my friend

[plpmr]

Use this link and go to the bottom of the page where there's a “need more help – call us” button.

https://ocsnext.ebay.co.uk/ocs/home

Good luck.