Buyers who lie and eBay policy

[laser246]

Hi - can anyone provide any advice on my

options please. Details as follows:

1. Item sold as unused and untested - very clear in description.

2. Buyer purchases and tests and claims not working 

3. Buyer then claims item not as described and accuses me of not disclosing information and claims I sold as 'New'

4. Because buyer as selecting "not as described" eBay automatically side with buyer without checking or validating buyers claim (eBay don't even bother to consider my description which was very clear)

5. Buyer then leaves me  negative feedback (first for me in 14 years!) repeating their false claims about the item being "new"

6. eBay refuse to remove "subjective" feedback despite it contradicting the original description.

My only option seems to be to "report" the buyer which clearly does nothing to help me. May I please ask if anyone has had anything similar happen and if there is anything else I am able to do?

Thank you 

[plpmr]

"opened – never used: An item in excellent, new condition with no wear."

That means fully working even theough you said in the listing that you did not know if they were workig,