Buyers who lie and eBay policy

[laser246]

Hi - can anyone provide any advice on my

options please. Details as follows:

1. Item sold as unused and untested - very clear in description.

2. Buyer purchases and tests and claims not working 

3. Buyer then claims item not as described and accuses me of not disclosing information and claims I sold as 'New'

4. Because buyer as selecting "not as described" eBay automatically side with buyer without checking or validating buyers claim (eBay don't even bother to consider my description which was very clear)

5. Buyer then leaves me  negative feedback (first for me in 14 years!) repeating their false claims about the item being "new"

6. eBay refuse to remove "subjective" feedback despite it contradicting the original description.

My only option seems to be to "report" the buyer which clearly does nothing to help me. May I please ask if anyone has had anything similar happen and if there is anything else I am able to do?

Thank you 

[pixiesen2012]

'untested' means nothing on ebay,

if you couldn't be sure an item worked you should have listed it as 'for parts or not working' as the item condition

For parts or not working

An item that does not function as intended or is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, items that are locked or can't be activated, or items missing essential components. See the seller's listing for full details.

you chose:-

Opened – never used: An item in excellent, new condition with no wear. The item may be missing the original packaging or protective wrapping, or may be in the original packaging but not sealed. The item may include original accessories. The item may be a factory second (i.e. it has a small flaw that does not affect the operation of the item such as a scratch or dent). See the seller's listing for full details and description.

the buyer had every right to expect the item to work and to open a not as described case when they didn't

[plpmr]

"opened – never used: An item in excellent, new condition with no wear."

That means fully working even theough you said in the listing that you did not know if they were workig,