Buyers not paying

[stephbabybaby-3]

Hi,

can anyone help? I seem to be getting more and more buyers not paying / replying to chase up etc. What is ebay doing to protect sellers? I'm so annoyed about this! Thanks

[fargvs]

No need to chase up non payers anymore !! ... 

See the recently introduced eBay Auto opened and actioned  > Unpaid/Cancel < case process which can be closed 5 days later to recover the FVF selling fees due and Non payers are given a non payment defect/strike = 'After 5 calendar days, sellers can cancel the transaction using the 'Buyer hasn't paid' reason in Seller Hub'.'

Sellers  can  also set their Preferences to handle cases manually >

https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=

https://sellercentre.ebay.co.uk/news/2021-march/order-cancellation 

https://resolutioncentre.ebay.co.uk/

[*guinevere*]

When you get a non payer you can cancel using reason 'Buyer didn't pay' and get your fees back. Buyer gets a non payment strike, which, if they get 2, can stop them from buying fron sellers who have blocked buyers with 2 strikes or more on their account.

You can cancel after 5 full days without payment

New cancel function for unpaid items - The eBay Community

Add them to your blocked list here BBL