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Buyers not paying
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13-07-2021 10:08 AM
Hi,
can anyone help? I seem to be getting more and more buyers not paying / replying to chase up etc. What is ebay doing to protect sellers? I'm so annoyed about this! Thanks
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13-07-2021
10:15 AM
No need to chase up non payers anymore !! ...
See the recently introduced eBay Auto opened and actioned > Unpaid/Cancel < case process which can be closed 5 days later to recover the FVF selling fees due and Non payers are given a non payment defect/strike = 'After 5 calendar days, sellers can cancel the transaction using the 'Buyer hasn't paid' reason in Seller Hub'.'
Sellers can also set their Preferences to handle cases manually >
https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=
https://sellercentre.ebay.co.uk/news/2021-march/order-cancellation
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