Buyer says item hasn’t been received

Buyer said item wasn't received after dispatch on 7 July. I chose 2-3 business days delivery and they said it still didn't arrive after 8 days. I have proof of dispatch but not the tracking number. Whose responsibility is it once the item has been dispatched, seller or carrier? 

thanks

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tobiasd4
Experienced Mentor

You have asked several questions over last month or so about selling,

suggest you read these articles.

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