Buyer said he can't pay for item?

[hellomygeorgina]

Hello.

I've sold an item, which was listed with ebay shipping program switched on. Buyer has sent me a message to say they can't pay because of their location. 

They're in Madrid which is on the list of countries EPS ship to.

So I'm confused as to how they can't pay? Anyone?

[ruby*tuesday · Accepted solution]

Is it the Watch?  They can't Pay because you only Post to the UK. They would also have to Pay Import VAT at 20%.  Do yourself a favour and Cancel  the Sale from the More Actions Drop Down Box and  "selecting "Problem with Buyers Address.". 

You could raise an Invoice and Post but you need to consider if they did open a Returns Case you would have to Refund them and Pay the Return Postage. 

When you do Sell it you need to send by Royal Mail Special delivery to be fully covered against Loss or Damage in the Transit. 

[hellomygeorgina · Accepted solution]

OK thanks. I always have Global Shipping on and in fact just sold a camera to a buyer in Sweden the exact same way without any issues. I'm wondering if it is due to the item itself. Thank you for your message