Buyer request to cancel order

[cheahweili12]

Hello, a buyer has requested me to cancel his order because he has changed his mind. He has not paid yet. I understand that the buyer should send me a cancellation request. However buyer tell me he is unable to send me the request. Please advise what I should do.

Thank you.

[tobiasd4 · Accepted solution]

Go to item in sold list, click more actions & select "Cancel, buyer & I agree to cancel".