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Buyer not recieved item
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21-04-2020 4:09 PM
Hello everyone,
I have an issue with a buyer that bought a fresh perishable product from me nearly a month ago,and a month on now says that they havent recieved said items,in my listing it clearly states that a request is opened within 14 days. What do I do,I have messaged the buyer but have had no response. Many thanks for your time.
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21-04-2020
4:15 PM
You cannot make up your own rules about a buyer not receiving an item. It's 30 days to open a claim with eBay, and 180 days to open a claim with Paypal.
Advise your buyer to open the relevant case, and refund through those case details, within 8 days, to receive your seller fee back, and not to get a defect on your account.
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