Buyer not recieved item

[doughboybakery]

Hello everyone, 

I have an issue with a buyer that bought a fresh perishable product from me nearly a month ago,and a month on now says that they havent recieved said items,in my listing it clearly states that a request is opened within 14 days. What do I do,I have messaged the buyer but have had no response. Many thanks for your time.

[ruby*tuesday · Accepted solution]

In case you didn't realise that you are Trading Kilos of Flour on a Private Account. You are trading illegally and need to update to a Business Account from Help and Contact at the top of the Page. Type in Upgrade My Account. 

[doughboybakery · Accepted solution]

rubu whatever Tuesday,What are you doing on here,go away,as you are of no use, You should not be on here.People are looking for solutions not more obstacles./ Good riddance to you. Think next time,befor you speak.

[pixiesen2012 · Accepted solution]

she has said exactly the same thing as the rest of us,


you are trading so need a business account!


please don't be rude to people who are trying to help you.

[pixiesen2012]

as an unregistered business seller you don't have a leg to stand on

14 days is for change of mind returns

buyers have 30 days to open a not received case

if you don't have a tracking number that shows delivery you need to refund the buyer

you also need to

Upgrade to a Business Account

[tressygirl]

You cannot make up your own rules about a buyer not receiving an item.  It's 30 days to open a claim with eBay,  and 180 days to open a claim with Paypal.

Advise your buyer to open the relevant case,  and refund through  those case details,  within 8 days,  to receive your seller fee back,  and not to get a defect on your account.