Buyer not received order

[pauoxb_37]

Hi can anyone tell me what to do when buyer doesn't receive their order I posted it 2nd class with Royal Mail thanks

[**peaseblossom**]

Check the tracking and if it doesn't show delivered accept the buyer's "not received" case (ask them to open one if they haven't done that yet) and a refund will be issued.   You can claim from RM for yourself.