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Buyer not home for delivery
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25-07-2019 3:35 PM
I have had an item returned because the buyer was not home for 3 attempts by Hermes couriers to deliver to the address the buyer provided, the seller now seeks the p&p refunded as well as the price of the item.
I am not responsible for the buyer not being home and should not be responsible for paying the used p&p charges!
Am i correct?
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25-07-2019
4:44 PM
No you are not correct
Ebay rules that when you refund a buyer you refund all the orignal payment including the original postage
There is no way out of it and it is not fair but that is ebay rules
The buyer opens a not received dipsute and you refund in full of the original payment
Make sure they open the dispute and you refund through the dispute to get your fees back and no defect on your acccount
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