Buyer not home for delivery

[pit2010stop]

I have had an item returned because the buyer was not home for 3 attempts by Hermes couriers to deliver to the address the buyer provided, the seller now seeks the p&p refunded as well as the price of the item.

I am not responsible for the buyer not being home and should not be responsible for paying the used p&p charges! 

Am i correct?

[arkwebus]

You seem to be getting confused as to who is buyer and who is seller!   You are the seller [I think] and the buyer is the one to whom you sold and wished to have delivered the item.

It's one of the problems with couriers.  If you use Royal Mail and they cannot get a delivery then the item goes to clearly marked local depots or to the local Post Office. The buyer is left a card and can collect and the item stays there for some two weeks at least.  Couriers are very furtive about their bases and they are certainly widespread. I had a delivery today and the driver's base was one hour away.

You refund everything [including the postage from you to him] through a case opened by him and by no other means. He paid the postage - not you.  Were you to use any other means to repay then eBay would give you a defect. 

If the buyer wants the item however then he needs to send you the new postage through Paypal

@pit2010stop 

[ruby*tuesday]

As said you need to sort out your "Buyer and Seller" If you are the Seller ask your Buyer to open a Csse in the Resolution Centre for Item Not Received.

[red_magpie]

I am not responsible for the buyer not being home and should not be responsible for paying the used p&p charges!

You're making the mistake of applying common sense. Here, you have to apply eBay's user agreement.

EBay's money back guarantee policy requires the seller to provide tracking evidence of sussessful, on-time delivery to the buyer's address.

If it couldn't be delivered because the buyer was not at home, the delivery wasn't successful. The buyer may no longer want the item; refusing to accept delivery it is the easy way to get a full refund.

The best way to refund a buyer is to ask them to open a case under eBay's money back guarantee, through the resolution centre.

This won't count against your seller performance rating provided you click on the option to refund the buyer. That way eBay will process their refund through the case and you will receive a credit for your final value fee and PayPal fee. If eBay has to step in and enforce a refund it means a defect on the seller's account, and they forfeit any return of fees.

No-one says it's fair. This is eBay.

[redwick1]

No you are not correct 

Ebay rules that when you refund a buyer you refund all the orignal payment including the original postage

There is no way out of it and it is not fair but that is ebay rules

The buyer opens a not received dipsute and you refund in full of the original payment

Make sure they open the dispute and you refund through the dispute to get your fees back and no defect on your acccount

[*vyolla*]

You keep flipping between buyer and seller in your posts.

Are you the buyer or the seller?

[tressygirl]

You do have to refund fully ,  everything the buyer has paid you,  if they want their item re sending they have to pay for that fully tracked return postage.

Make sure you refund correctly,  do not refund directly through Paypal , then you'd pay a seller fee,  but also get a damaging defect on your account.

Ask your buyer to open a case for item not received in the Resolution Centre.  You refund fully through those case details,  and it must be done within 8 days,  that way seller  fee refunded,  and no defect.  

[pit2010stop]

The postage service has paid for ! the seller could have contacted Hermes to have the parcel redirected to someone who would be home or have Hermes leave the parcel in a safe place ! The seller told me to post on the Monday which i did ! the seller told me that they were not home several days after i had posted their parcel but knew that the item was going to be delivered !
How am i responsible for the buyer not being home?