Buyer false claims missing items

[lady-muck1]

I have a buyer making false claims that items missing on 3 separate occasions

[arkwebus]

The difficulty is that there is no way of proving who is right!  The missing items may have gone missing in transit/prior to delivery in which case you are 100% responsible for refund. 

It may seem harsh but if the buyer opens [3] "not as described" cases then you would be well advised to accept. Depending on your view as to the amount involved it may simply be best to refund without bothering to be returned to you when eBay will charge ~ £3 per item for the postage.  If you do not accept the cases then eBay will almost certainly give you defects. 

You are a business seller so - in any event and for whatever reason - you are required to accept returns.

Block the buyer from buying from you.

@lady-muck1 

[red_magpie]

I take it that you're asking them to open a case under eBay's money back guarantee, and to return the items received for a full refund? If you're giving partial refunds they probably think they've found a way to get a discount!

If they open a case under eBay's MBG you can try pointing out to eBay that this is the third time they've done this.

However, in the end it's eBay that decides whether you have to refund them. As we all know, eBay generally supports the buyer unless the seller can prove otherwise - which is hard to do for missing items claims.

In any case, this buyer seems to be a candidate for your blocked bidders list!

[plpmr]

"false claims"

Meaning you have tracking proving delivery - just enter it in to the case and you should win.