Buyer did not received the item

[erzsdem0]

Good morning,

The situation is the below:I sell  one buyer 11 items and post it separated in different days.She received all the items less 1(which it was the expensive one 8 pounds).I send the items with Royal mail -listed the label directly from ebay .This prove of delivery I have only .This item was send it around 30 May but she open the ticket yesterday.Since that purchase I send her 3-4 bags.Of course I beleive the buyer that she did not received the item but also I am 100% sure that I send it.From the buyer of point of view ebay cover her and already blocked 10.5 pounds from my account but what can I do in this situation?I work on bag 12 hours , I send it , I payed the fees and I need to pay the bag now?Really what can I do?Why sellers are not protect?IWhat solution can I have.I really dont diserve to receive a negative feedback if she leaves since I complete my part of dutie 100%.Thank you.Kind regards.

[john1297576]

You can't have it both ways, if buyer does not receive they open a Not Received case and you refund.

You used Royal Mail, you have a proof of posting you use that to claim on Royal mail.

Only if you have tracked proof of Delivery would you win a case and even then you must add tracking to the item before a case is open.

Ebay provides a Money Back Guarantee to protect the buyer, it is up to you that you use a service that provides YOU with protection against loss.  Ebay can't protect both buyer and seller, they are not an insurance company.