Buyer did not received the item

[erzsdem0]

Good morning,

The situation is the below:I sell  one buyer 11 items and post it separated in different days.She received all the items less 1(which it was the expensive one 8 pounds).I send the items with Royal mail -listed the label directly from ebay .This prove of delivery I have only .This item was send it around 30 May but she open the ticket yesterday.Since that purchase I send her 3-4 bags.Of course I beleive the buyer that she did not received the item but also I am 100% sure that I send it.From the buyer of point of view ebay cover her and already blocked 10.5 pounds from my account but what can I do in this situation?I work on bag 12 hours , I send it , I payed the fees and I need to pay the bag now?Really what can I do?Why sellers are not protect?IWhat solution can I have.I really dont diserve to receive a negative feedback if she leaves since I complete my part of dutie 100%.Thank you.Kind regards.

[redwick1]

If you bought the postage through ebay then the tracking will be on the listing in your sold section.

Did you take it too the Post office to get a proof of postage / receipt/

What does the tracking say

Your buyer needs to open a not received dispute and when they do if the tracking says delivered then you will win

If not then you will have to refund and make a claim

If you bought through ebay then you claim through Packlink for lost item.

You also need to be aware that when you make items to sell then you have to register on ebay as a business.

If you buy to sell or make to sell that is the rules

If you bought the postage through ebay then the tracking will be on the listing in your sold section 

What does that say

Your buyer needs to open a not received dispute and when they do if the tracking says delivered then you will win

If not then you will have to refund and make a claim to get your money back

If you bought through ebay then you claim through Packlink for lost item.

https://support-ebay.packlink.com/hc/en-gb/articles/209085085-Compensation-process-

[john1297576]

You can't have it both ways, if buyer does not receive they open a Not Received case and you refund.

You used Royal Mail, you have a proof of posting you use that to claim on Royal mail.

Only if you have tracked proof of Delivery would you win a case and even then you must add tracking to the item before a case is open.

Ebay provides a Money Back Guarantee to protect the buyer, it is up to you that you use a service that provides YOU with protection against loss.  Ebay can't protect both buyer and seller, they are not an insurance company.