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Appealing a neutral feedback
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
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- Printer Friendly Page
- Report Inappropriate Content
13-10-2015 8:34 AM
Hello,
Today I received my first Neutral feedback. My client ordered the item by mistake and contacted me after he received the item (within 2 days from the purchase). He wanted to return the item, so I have arranged his return and fully refunded him within 1 week (also, i have arranged for him a free return option so he didn't pay any fees for the return) and he left me a neutral feedback this morning. I have contacted him to ask for the reason for this feedback. I also wanted to contact a customer support regarding this issue via the email option that they provide, but i get an error and cannot send them an email. I would really appreciate it if someone can give me an advice.
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13-10-2015
9:19 AM
Ebay "might just" help, because the comments and smilies conflict with the less than positive grey dot. If CS agree to remove the feedback, ask them if they will remove the star ratings and defect too. Don't know if you'll have any luck because ebay staff seem to live on their own planet, but worth a try.
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