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Hello
My client ordered the item by mistake and contacted me after he received the item (within 2 days from the purchase). He wanted to return the item, so I have arranged his return and fully refunded him within 1 week (also, i have arranged for him a free return option so he didn't pay any fees for the return) and he left me a neutral feedback this morning
Unbelievable really
This buyer not only order the item " by mistake " ( really ?) then you paid the return PP cost & have been more than obliging in the light that you have lost a sell & the reward your got was a neutral feedback = I despair really
eBay won't help it seems so you will have to contact your buyer & ask buyer to call CS & have the feedback removed with all the associated defect for dsr's if the case
You can send the buyer a feedback revision form but the low dsr's if any left from buyer won't be removed
http://pages.ebay.co.uk/help/feedback/revision-request.html
How do I submit a Feedback revision request
Also remind the buyer how detrimental this is to your account as you will have a defect in the light that you were more than obliging
Or you could report the buyer for malicious bidding ( if the case)
http://tinyurl.com/Unwelcome-Malicious-Buying
& add the feedback this buyer has left you = Thanks as a neutral = a positive on a neutral with little smiley faces really ?
Add the buyer's ID to your Blocked Bidders List.
http://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlo
Hope this helps also 
