Account restriction for strange reason. Help needed!

[organictas]

Hello community.

some hours ago my account was restricted (in my opinion) strange reasons.

Prehistory: My account is an old one, over 10 years, used mainly to purchase and sell here and there something we just around 550 positive feedback, 100% positive. 

Last week i saw the opportunity to sell a product and purchased larger amounts of it as i saw that demand is very increasing these days and i have cheap access to this product.

This said i prepared just 4 listings and begun to sell it with great success, at least for me as selling just "9.000 - 10000" items might be not that huge for others 🙂

Allready on first day after the first purchases my paypal account got limited. My paypal account is as well from 2007 year, not a new one. The paypal limitation is absolutly ok as they ask for tracking numbers, sending again a copy of my ID/passport which i immediatly did of course. The paypal limitation did not trouble me at all as after the buyers receive their tracked items and goods the funds will be released. So no big deal at all. This happened on Monday.

Now last night, a sudden all my listings disapeared right after i made another listing. Followed by an email that my account is restricted temporary and that i can appeal this restriction which i did immediatly as i have not violated any guidelines. I wanted even to chat with support but as it was night, no chat available of course.

Now the reason why my account was restricted sounds more than strange:

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To appeal this restriction, please review the following guidelines:
-- Provide proof of delivery for all of the items sold on your eBay account. This may be in the form of feedback left from buyers. If you prefer, you can submit tracking numbers for each of the items posted. This will help show buyers more of your selling history and will also allow us to confirm that your items have been posted.

----

Now the strange thing here is that i daily add all tracking numbers. All items are sent with tracking numbers. 

This sounds more than strange that i'am add to provide tracking numbers after all tracking numbers after they are allready in place. Of course without these for buyers that purchased on friday as i send next day. 

What else can i do to appeal this strange restriction wich i think is absolutly unfair as i did not violate any guidelines? Some things that came into my mind are:

- Scan all bills from the post office where the tracking numbers and receivers are visible

- Scan all bills from my supplier that i actually have the items

Any other advice or recommendation? 

I really would like to have my account back to normality so i can continue business as usual. 

Thank you very much in advance

[red_magpie · Accepted solution]

It shouldn't surprise you that your account was restricted.

According to your feedback you hadn't sold anything for over a year.

Suddenly, if I understand you correctly, you spotted an opportunity to sell flu face masks (smart thinking!) and sold between nine and ten thousand?

If so, this will have set alarm bells ringing that your account had been hijacked. A dormant account that suddenly springs to life with high sales is the classic hijacking scenario.

Once you have reassured eBay on this point I'm sure the restriction will be removed.

[organictas · Accepted solution]

@red_magie

actually that's totally ok. What made it a strange reason is that they (ebay) asked for tracking numbers that are allready provided and my offer to send additionally my supply bills, ID, passport, whatever was declined.

Additionally as described allready due the very same reason my paypal account is limited and i can't withdraw funds anyway.

Maybe due my not native English it's not clear that the strange thing i wonder about is the tracking adress request that is only provided for each order anyway. An investigation, asking for additional proof, documents info whatever is absolutly ok, even i'am not sure if it was really necessary to have my ebay account on temporary resticted after the paypal account is allready on limited.