Account has been hacked

[bednaya]

Hi guys

Please advise. My ebay account has been hacked and used with unauthorised access.
I have sold 2 item recently of 549.99 and 529.99 and as someone has had an access to it they have refund the buyer using option of cancelling transaction and did a refund.
It went through PayPal and paypayl will try to collect the money from my account as it has been proceed.

I have spoken to Ebay already and they have told me that there some unauthorised suspicious activity on my account. I have changed both password for both account however I am worried that I will lose my money now!
One of the buyers has reply me with 'sorry', other one not replying.

What can I do? Who can Block this refund if that has not been made by myself? Why should I lose my money and items at the same time?

Please guys advise as Im desprate...

[captain*obvious]

Well this is a strange one - can you be a bit clearer about the problem?

What you appear to be saying is someone signed into your account, )having first bought one of the very many identical phones you've got for sale, and have sold previously,) and issued themselves a refund after you sent them their item?

And another someone did the same thing?

eBay agree unauthorised activity has been carried out on your account but haven't removed the listing?

PayPal agree you've been compromised but are still trying to get the cash from you?

What you're describing, if I understand it correctly, that's not opinion, it isn't possible - the simple mechanics of it don't work.

Can you break it down because as it stands it makes literally zero sense.

[bednaya]

I had listed 2 phones for sale.

One was sold around 6th of November and another one around 20th
Same model.

On 21th of November I checked my account and Apparently it says that refund has been sent to the buyer as I decided to cancel order due to damage and out of stock.

Why would I refund someone if they paid for the phones and left me positive feedback? That is simply not me.

Paypal has not notice aunothirsed activity on my account. But Ebay has

Now my question is that my account has been definitely hacked and the time time when someone used cancellation one of the items has been relisted itself.

Money has been taken from my account and Ebay status of cancellation refund is pending as money are on their way.

This is completely mess to me and Ebay is invastage it. One of the buyer said he is happy to do refund other one is complaing.

But what is the worse for me that this is me that lost item and money? Why buyers has been refunded and how?

[captain*obvious]

For money to be refunded when you don't have a PayPal balance that is sufficient to meet the refund, you'd need to sign into PayPal to issue the refund. Non balance refunds can't auto-issue. If it had been refunded from a balance there wouldn't be any pending status in eBay.

That means your PayPal account would have to be compromised too - so lets get a better idea of exactly what's happening.

Go to PayPal, click one of the refunded payments, tell me what it says under associated payments.