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A faulty item: Hitachi Magic Wand Authentic Original HV-260 Serial-Stamped (NOT GOT MY MONEY BACK.!)
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06-05-2020 6:45 PM
Hi there,
I started to use this magic wand for the first time after my surgery and I am very very unhappy with it. The head of the magic wand is made very badly and is falling apart, please see the attached pictures of the head of the wand. The inside is put together with some sort of cheap foam material and secured with sellotape. This keeps on coming lose and the whole casing comes off.
The quality is very poor and I am very upset that I paid all this money for something that is badly made all together.
So I would like a full refund on this item as soon as possible, so I can get myself a better made one.
This has set me back months on the physio now also.
I started to use this magic wand for the first time after my surgery and I am very very unhappy with it. The head of the magic wand is made very badly and is falling apart, please see the attached pictures of the head of the wand. The inside is put together with some sort of cheap foam material and secured with sellotape. This keeps on coming lose and the whole casing comes off.
The quality is very poor and I am very upset that I paid all this money for something that is badly made all together.
So I would like a full refund on this item as soon as possible, so I can get myself a better made one.
This has set me back months on the physio now also.
So I email them this on the 13.04.2020 and they came back straight away on the 14.04.2020.
-----------------------------------------------------------
The seller came back saying this:
Don't worry.
I'll refund you , you don't need return it back.
I'll do better.
Regards.
-----------------------------------------------------------------
I have email them three times now and no reply back from them.
I still have not received my refund on this item as promised by the seller, what can I do now ?
pamilla40.
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06-05-2020
6:53 PM
You have not gone about this the right way I am afraid. You do not enter into discussion with the seller. You open a "not as described" case in the eBay resolution centre [link below] and the seller should send you a label to return. You can still do that if the seller is in the UK and if you are within 30 days of delivery. If the seller does nothing you escalate the case to eBay after 8 full days.
I suspect however that the seller is abroad. Far East? If so go to Paypal and follow this link
https://www.paypal.com/uk/webapps/mpp/refunded-returns
You have 180 days and you should escalate the case after jjust 2 days.
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