A faulty item: Hitachi Magic Wand Authentic Original HV-260 Serial-Stamped (NOT GOT MY MONEY BACK.!)

[pamilla40]

Hi there,

I started to use this magic wand for the first time after my surgery and I am very very unhappy with it. The head of the magic wand is made very badly and is falling apart, please see the attached pictures of the head of the wand. The inside is put together with some sort of cheap foam material and secured with sellotape. This keeps on coming lose and the whole casing comes off.

The quality is very poor and I am very upset that I paid all this money for something that is badly made all together.

So I would like a full refund on this item as soon as possible, so I can get myself a better made one.

This has set me back months on the physio now also.

So I email them this on the 13.04.2020  and they came back straight away on the 14.04.2020.

                                                                    -----------------------------------------------------------

The seller came back saying this:

Don't worry.

                
I'll refund you , you don't need return it back.

I'll do better.
Regards.

                                                                 -----------------------------------------------------------------

I have email them three times now and no reply back from them.

I still have not received my refund on this item as promised by the seller, what can I do now ?

pamilla40.

[*vyolla*]

If you're still within 30 days of the delivery date you can open an eBay item not as described dispute and get a full refund.

Click on the Resolution Centre text link at the bottom of this page.

Open an eBay item not as described dispute. Escalate it to ask eBay to step in after 8 days.

If your seller is a UK one, you'll get a pre-paid returns label.