08-03-2014 2:21 PM
08-03-2014 2:57 PM
in your hand??
you shop in posh shops
its usually dumped on the counter!
08-03-2014 3:01 PM
I wonder if that's a result of the welfare state?? If the American loses their job for being rude or just not polite and pleasant enough, they go hungry. If our worker loses their job, so what, they'll just get paid for doing nothing instead!!
08-03-2014 3:43 PM
08-03-2014 4:29 PM
Well now in some shops they just want you to go to a self service till and serve yourself!!!. Dont they want their jobs?. I thought we were supposed to be creating jobs?. When i did shop work we were taught how to approach and speak to the customer nicely and give them all the help they wanted. I was quite shy when i started and found it difficult but it soon gave me confidence aswell. Politeness does not cost anything!.
08-03-2014 5:57 PM
Remember my first part time job. Still at school - wet behind the ears. The Lady in charge greeted both of us with "whether you feel ill, out of temper, had a bust up, whatever, it is NOT your customer's fault. It is your job to smile, be polite and give them any assistance they need" Stood me in good stead that talk did.
08-03-2014 6:48 PM
08-03-2014 9:01 PM
@rose2008-2008 wrote:Well now in some shops they just want you to go to a self service till and serve yourself!!!. Dont they want their jobs?. I thought we were supposed to be creating jobs?
I refuse to use those tills on exactly those grounds; I always queue up to use a proper till with a human behind it. When I'm asked why by the staff member who is trying to direct me to the self service tills, and I explain, about 90% the time the staff hadn't realised the significance of the unmanned tills in employment terms!
09-03-2014 9:16 AM
Unlike my daughter, likewise, I too refuse point blank to go to one of these self-service tills. I have walked out of a shop empty-handed before now. They invariably glitch up and you then have to find somebody to come along and sort it out. As I have always said all along: self-service is NO service.
Going back many years ago, Shell were the first ones to bring self-service petrol stations, where if you filled the tank up yourself, they'd charge you 3d a gallon less. That was the beginning of the end. How many petrol stations can you go to now, where somebody will come out of the office and fill your car with petrol? If you're on the way to a meeting, the last thing you want is for your hands to be smelling of petrol, or even worse, diesel as you walk into an enclosed meeting room. The same as these carveries - when I go to a restaurant, I expect, no, DEMAND to be waited on! And another thing ......
09-03-2014 9:49 AM
It annoys me when till staff put out their hand for the money when I am still reaching for my purse.
That said I wont use a self checkout out of principle.
There are hardly any staff left in my local Asda due to this!!!
09-03-2014 10:02 AM
Those self-service pumps where you paid by feeding in a note didn't catch on but now they're installing pumps where you pay at the pump by card so there'll be no need to go inside to pay.
It's life Jim, but not as WE know it.
Live long and prosper.
09-03-2014 10:15 AM
h yes, it's awful sometimes, the standard of customer service and customer care. I have
to say not always though, some representatives of shops and companies go beyond the
call of duty to be nice to customers and do their best, as if they really do care about making
somebody's world a better place that day.
But some, their attitude is appalling. I think if everything didn't appear to be in the miscreants'
favour, and rude employees were taken to task and possibly lost their jobs if they kept doing it,
it wouldn't happen. But they don't care 'cos, as somebody said already, the alternative to
employment is doing nothing and being paid for it at the taxpayers' expanse. Not a problem
with me for those in real need, but it's certainly a problem when it's the same rule for lazy,
rude scroungers as it is for folk in real need.
I know we all have bad days for allsorts of reasons, but it isn't a customer's fault.
I think it's fair to say though that some customers/people do really try the patience of a bus-load
of saints and I don't think it's really true to say the customer is always right, as clearly a lot of
them aren't. However, that is no excuse for a customer services person or indeed any person
to be rude back.