Senders fail to update buyers on delays in sending, resulting in negative feedback

[toomanypeopleandtheworldismad]

Senders fail to update buyers on delays in sending, resulting in negative feedback. Ebay should automatically ask sellers why items have not been dispatched, and change a sellers listed dispatch times to reflect their performance. Easy software change for ebay.

[style_wise]

eBay nudges Sellers to dispatch quickly, and dings them for late dispatch. But there is also a long-standing issue with eBay advertising confusing dispatch windows on items, especially for Royal Mail 2nd Class which is now delivered every other day. If I were to get my items to Buyers in the time that eBay displays on the listing, I would need a time machine! Whenever I buy anything these days, I ignore the eBay delivery window and use my common sense instead. It makes it much easier to keep calm and reasonable.

[toomanypeopleandtheworldismad]

Then the seller should state in the listing how long it will take them the wrap an item, take it down to a parcel shop etc. If there is a problem with a pick up the seller should immediately inform the buyer, not just leave it for days and days, that is just lazy, and not likely to get a good review. Most delays seem to be the 'seller' listing items they have not got, which they then get elsewhere and sell at a profit.

[papso22]

You are obviously entitled to your opinion but a lot has changed since you last sold, especially for private selling accounts. 

I agree though that communication could be better, from sellers and ebay.