We have had 4 defects over the past year and they have reduced our seller rating from Top Rated to Above Average. The defects resulted from using the eBay Shopify App (which has been discontinued by eBay). In short, the eBay app failed to update stock levels on eBay for items sold on Shopify. This resulted in sales of out-of-stock items on eBay and this being classified as a defect.
We want these removed but they fall outside of the 90 day period. Has anyone had success in appealing this? If so, how?
Many thanks
