28-08-2025 12:45 PM
It seems eBay in their infinite wisdom have decided to prevent direct contact between buyer and seller, you can no longer exchange details about your item I.e. letting them know you have shipped it and thanking them for their purchase in other words ebay have made the whole experience impersonal and the common courtesys are not allowed, they just.send you a message saying the buyer has reached out but you cant see their message. You can't see if they've had an issue. It puts people off giving good feed back or even buying again
04-09-2025 6:01 PM
I message Buyers and receive replies in the same way as before SD. Just ignore eBay's pop-up info message when doing so. eBay are just trying to clarify for Sellers that they don't have to refund or claim for lost/damaged items anymore.
05-09-2025 9:01 PM
I always try to message my buyers, and I haven't noticed that eBay stop this. I get some nice stories about why they wanted the item I had to sell, and they bought from me. So I haven't had any problems