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@returns_andexdisplay wrote:
What are ebay doing in regards to the European Accessibility Act which is coming into effect in June to make digital platforms accessible for all in the EU which from my understanding will include NI
I don't have any details at the moment, but we usually post any details on these subjects in the Announcements Board.
As soon as we have more I'll have it posted ASAP.
Thanks,
Dave
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@manyjamjar wrote:
Are there further announcements/messages due from eBay regarding Simple Delivery being mandatory as some accounts are still having custom postage option available ??
Hi manyjamjar, thanks for your question.
No as of yet, at the moment we are onboarding sellers in waves, which is why you're seeing sellers with custom postage still available to them. However, we have no further communications due on this for now, and we don't have an exact date as to when exactly all sellers will be fully onboarded.
Thank you,
Marco
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@returns_andexdisplay wrote:
Why when ending multi variation listings and then sell similar does ebay include sold/out of stock items when relisting? Causing problems due to out of stock items now showing as in stock again.
When relisting hundreds of items it is very time consuming having to click in and out of multi variation listings checking each and every one.
If I remember correctly this is because the listing is relisted with the original quantities from when it first went live. I'll have to double check that to make sure I'm right and I'll get back to you after the chat.
Thanks,
Dave
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@caerleon1959 wrote:
Thank you Marco. Item number was 267225727371. I have sent to CI in past prior to SD being introduced without issue. Buyers need to pay a sales tax on Jersey but eBay has always taken care of this in past. I have relisted in the hope that the buyer will bid again so I can close to him or make an offer. Appreciate any insight you can offer.
Thanks for your reply, caerleon1959.
Just to confirm, is it all good from your end, right? Only issue is from the buyer's end when they get an error saying the cannot pay? If so, do you know the exact error? If the error is from the buyer's end, I cannot guarantee that we can resolve it over here, as we can only check accounts where the account holder flags the issue directly with us, but we can at least take a look at the item in question just to make sure it is all good from your end.
Thank you,
Marco
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@wellingnorth wrote:
I asked before but given the delays I think it's worth asking again, would it be possible please to notify ebay users when their accounts are put onto mandatory simple delivery?
If I've understood correctly at this point ebay would be guessing the size / weights / postage rates for all existing listings and I think most sellers would want to check their listings when this has happened to fix any obvious errors.
It may be too late to work it in to how the rollout works but we have received this as a suggestion a few times.
I'll pass it back through the usual channels to see if it is something that can be worked into the rollout.
Thanks,
Dave
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@edwardian-dreams wrote:
Hi
If SD is required for large letter size packages then why are large letter size items show as exempt from SD in the long list of categories recently put in the help pages
e.g. the list gives examples e.g. a dvd, a cd, an ornament, Lego toys, bulbs, sellotape,
none of these would fit in an envelope
Confused
Hi edwardian-dreams, thanks for your question.
As advised before, this would depend on different factors, like item, carrier, service, item location, buyer location, etc. So, at times, you will see it with Simple Delivery, and sometimes you will see it with Simple Delivery. I can see how this can be confusing, so I will flag this with the relevant team, so this can also be taken into consideration. However, please note that this doesn't necessarily means that changes around this will be implemented.
Thank you,
Marco
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@caerleon1959 wrote:
I would be happy to send to Jersey. The seller said they could not pay as I did not ship to Channel Islands - this is not correct. I would have invoiced as a possible workaround but this option has gone. For some reason the original listing did not show any postage being included which I think was a system error as I always charge for postage. I have relisted the item this morning and hope that the buyer comes back. BUT I do not want to encounter this issue again. Not sure if you are in UK but Channel Islands is the same as mainland UK for Royal Mail postage.
Cheers.
Ah perfect caerleon1959, thanks for confirming.
We will be able to check your end only, so I will pass that on for review. However, if there is nothing wrong with your listing, the buyer will have to contact us as the issue might be from their end.
Once I have an update for you, I will reply here again to let you know. 👍
Thank you,
Marco
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@returns_andexdisplay wrote:
Yes that does seem correct, but why for a multi variation listings relist something that has sold out for some items and stock for others. All it does is cause problems as it shows buyer there is stock for items which have sold out. Can't ebay build a future where if a item is sold out it either carries it over as zero or deletes that item from the listing. If the seller relists or sells similar.
It's probably been unchanged on the site since variations were introduced. I'll do a bit of digging on it to see if there is any scope to change how it relists.
Thanks,
Dave
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