Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!
Our eBay Community Team is made up of marco@ebay, katie@ebay and anita@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer.
Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.
If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!
Many thanks,
Your eBay Community Team
@cobwebcottage wrote:
Hello,
Are there any plans for a Black Friday promotion for Business Sellers this year? The last one we had was a 20% off with Ebay funding 10% of the discount.
Hi cobwebcottage, thanks for your post.
I wouldn't be able to confirm anything at the moment, but we will updating sellers via messages, so keep an eye out on your messages.
Thank you,
Marco
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@sumnites wrote:
Any solution yet to the number of sellers excluded from any fvf promos since February? No random selection just turned off whereas those that had them still get them every fortnight?
Hi @sumnites,
There is no technical issue in regard to Final Value Fee promotions.
There were some changes made as to how these are sent out. These are done by our teams and sent to selling accounts, we do not have access to foresee what sellers may get. Please make sure all your communication preferences are turned on and keep an eye on your promotion section of your seller hub.
Thanks,
Katie
@lincolnshiremarine wrote:
Hello
I raised an issue last week where I mentioned my sales from overseas had dropped, even though global shipping tab was on, for the listings. The team were going to look at this and get back to me, Marco (he has not).
Having looked further into this, and for the items we sell (Marine outboard items) it appears listings as NEW OTHER AND USED Global shipping will not allow to send overseas, even though the Global shipping tab is on.
When I changed the listings as NEW just as an experiment I wish to add, the overseas countires were displayed.
It was mentioned from kind ebay members to change the categories to see if this helped, it did not.
I spoke to ebay customer service and they told me to contact Pitney Bowes for guidance. Pitney Bowes said I need to go back to ebay to obtain the recent changes and restrictions.
Thanks
Hi , thanks for your post.
An update on this was provided last week, if you go back to the original post where you asked your query about this, you will see my update there.
Thank you,
Marco
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@kempseykate wrote:
What is the point of asking a question on here when we are told, 'We will pass it back to the team, and get back to you' - then nothing happens.
I asked a question months ago, which Kat was looking into for me. She did update me once a few weeks after to say it was still being looked at, but nothing since. (I know she is on maternity leave now, but this was well before that.)
I asked another question 2 weeks ago which Marco was dealing with - again, nothing back.
The first question was why sometimes I don't get a fee credit when making a (voluntary, not forced) part refund. OK, we are only talking pennies here, so it's not too important.
However, the second question was why did a buyer buy 7 items at the same time, pay for 6 in one go, and get my set postage discount, as they should. Then pay for the other one separately but only pay the 'each extra item' cost postage. I checked, and the purchases were treated as 2 'transactions' (I was charged the 30p fixed fee on each) - so the buyer should have paid full postage for the single item.
My concern was (and still is), that if a buyer buys 6 items and pays for them individually, I will get 6 x 30p transaction charges, but they could get the discounted postage, which would put me out of pocket. And this IS important, because if that is the case, I need to get rid of the auto postage discounts and just do them manually, so that I can deduct the extra 30p charges from the discount.
Hi @kempseykate,
Thanks for your question. In some situations here we are taking members feedback, that is when you will see that we are sending it over to a team. We believe in setting expectations of what is happening. If my next step is to pass feedback on we want to share that's what we are doing. We then share what we can back to the community.
In your two examples they are more so issues we can investigate further. I apologise for the delay in hearing back from us on them. We have had a lot of absence and movement of staff over the last few months and this looks to have fallen through the gaps.
I'll take on these two issues for you. Could you bring me up to speed with examples and further information either here, in PM or in a separate thread?
I'll do what I can to help.
Thanks,
Katie
@kempseykate wrote:
Thank you katie@ebay
I will trawl back through my send PMs and re-send it to you.
Thanks @kempseykate.
In regard to the one 2 weeks ago with Marco, we are still awaiting a response on it and we will keep in touch with you on it as we know more.
In the meantime, lets revisit the issue Kat was helping you with.
Thanks,
Katie
@lincolnshiremarine wrote:
I would like to add the overseas sales have dropped so much, hence this being very noticeable and me looking into this. What is the point of having Global shipping offered as part of the ebay package and we cannot send overseas anymore, when we use too.
Best wishes
Thanks for your reply, lincolnshiremarine.
After review there is no issue in your account that is preventing you from getting international sales. Regarding of the example you provided, the item in question wasn't part of our GSP program, and you had no delivery method set up for the buyer's location which was Norway, and that's why they weren't able to purchase the item at that time.
Thanks,
Marco
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