What is the point of asking a question on here when we are told, 'We will pass it back to the team, and get back to you' - then nothing happens.

I asked a question months ago, which Kat was looking into for me. She did update me once a few weeks after to say it was still being looked at, but nothing since. (I know she is on maternity leave now, but this was well before that.)

I asked another question 2 weeks ago which Marco was dealing with - again, nothing back.

The first question was why sometimes I don't get a fee credit when making a (voluntary, not forced) part refund. OK, we are only talking pennies here, so it's not too important.

However, the second question was why did a buyer buy 7 items at the same time, pay for 6 in one go, and get my set postage discount, as they should. Then pay for the other one separately but only pay the 'each extra item' cost postage. I checked, and the purchases were treated as 2 'transactions' (I was charged the 30p fixed fee on each) - so the buyer should have paid full postage for the single item.

My concern was (and still is), that if a buyer buys 6 items and pays for them individually, I will get 6 x 30p transaction charges, but they could get the discounted postage, which would put me out of pocket. And this IS important, because if that is the case, I need to get rid of the auto postage discounts and just do them manually, so that I can deduct the extra 30p charges from the discount.