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@ruby*ryan wrote:
kat@ebay wrote:
@ruby*ryan wrote:
Question 2!
Still with SD, regarding the Prohibited and Restricted items. eBay need to make this much clearer.
Evri & RM have a Prohibited list of items that you cannot send with them - body parts etc, most of which are on eBay's prohibited list as well. So that bit is clear.
But then there are the items which you can send, with Evri, but without compensation - this would include things like glass, china etc.
So, if I list a china jug, and the option for SD is there, and the prepaid label is for Evri, will I get compensation if it goes missing/gets damaged during delivery (assuming I have packed it to the required spec.)?If not, could we please have a complete list of items that are not covered by SD, and preferably no option to use SD on such items.
I am sure in the early announcements of SD, we were told that as long as it was under £750, missing/damaged parcels would be covered whatever was in them, but that later changed (as has much of the SD info 😞 ) and it's another area that we don't have a definitive answer on.
Hi @ruby*ryan ,
It is correct that eligible items are covered with Simple Delivery. Please see the most up to date information regarding this
Thank you,
Kat
Thanks, Kat. But it's still not clear if SD items that are on Evri non-compensation list (NOT the prohibited list) are covered or not. And, if not, why are we forced to use SD for that item?
I had already read the T&c's but this section is not clear - it's entitled 'Prohibited', not 'Prohibited and non-compensation items', and the mention of destroying items, definitely refers to just prohibited items.
7. Prohibited Items.
You agree not to send any prohibited or restricted items through the Services. More information about which items are prohibited or restricted for the Services may be found here. You agree that eBay and its third party carriers may decide if an item is eligible for the Services. You agree that if any item is found to be non-compliant with these terms or the Carrier Terms, eBay and its third party carriers will have no liability to you. eBay’s third party carriers may at their discretion, and in any manner they prefer: (a) destroy or refuse to accept the non-compliant item into their network; and (b) hand over the item to the relevant regulatory authorities or law enforcement. eBay’s third party carriers are authorised to open and inspect any package without notice for due diligence purposes.
Hi @ruby*ryan ,
Items sent with SD that are not on the prohibited/restricted list for SD are covered. I understand with regards to compensated items with the different carriers is causing some confusion so let me follow up on my side to get some clarity here.
Thank you,
Kat
@sml192 wrote:
kat@ebay wrote:
@ruby*ryan wrote:
Question 2!
Still with SD, regarding the Prohibited and Restricted items. eBay need to make this much clearer.
Evri & RM have a Prohibited list of items that you cannot send with them - body parts etc, most of which are on eBay's prohibited list as well. So that bit is clear.
But then there are the items which you can send, with Evri, but without compensation - this would include things like glass, china etc.
So, if I list a china jug, and the option for SD is there, and the prepaid label is for Evri, will I get compensation if it goes missing/gets damaged during delivery (assuming I have packed it to the required spec.)?If not, could we please have a complete list of items that are not covered by SD, and preferably no option to use SD on such items.
I am sure in the early announcements of SD, we were told that as long as it was under £750, missing/damaged parcels would be covered whatever was in them, but that later changed (as has much of the SD info 😞 ) and it's another area that we don't have a definitive answer on.
Hi @ruby*ryan ,
It is correct that eligible items are covered with Simple Delivery. Please see the most up to date information regarding this
Thank you,
Kat
The main confusion here is regarding the applicability of the list of items for which the carrier's won't provide compensation, in particular Evri's (sse below). As the Simple Delivery services are being provided by eBay this should mean that the compensation is also being provided by eBay and that the list of items for which the carrier will not provide compensation is, therefore, not applicable. Please can you confirm that this is indeed the case. Many thanks.
'Excluded from compensation
You can send these items with us, but we can't provide cover or compensation for them.
• All items that have been badly packaged or strapped together
• Fragile or perishable (within 7 days) food or goods, including chilled and frozen food, plants, seeds, flowers and plant derivatives
• Liquids under 1000ml are accepted as long as they DO NOT contain prohibited contents like paints, oils, perfumes, aftershaves, inks, enamels and varnishes (including nail varnish). All liquids over 1000ml are prohibited
• Glass items or fragile items that contain glass parts
• Diamonds and other precious stones or antique items
• Laptops, computers and game consoles
• TVs and monitors
• Lighting equipment such as vehicle lights and light bulbs
• Paintings, prints or canvases
• Musical instruments including their cases or suitcases when used as external packaging
• Ceramic or composite items of any description including without limitation mirrored items, crystal, ceramics, porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials)
• Fossils, stones, marble, stoneware or any stone derivative
• Articles made largely or wholly of gold, silver or other precious metals
• Kitchen appliances such as white goods or electronic equipment with fragile/glass parts
• Antiques - objects over 100 years old
• Furniture - unless flat-packed and safely packaged
• Cheques or dividend warrants which are uncrossed and made payable to the bearer, uncrossed postal orders which do not state to whom they are to be paid, bankers' drafts, bearer securities including share warrants, bonds or relative coupons un-franked postage or revenue stamps – except a revenue stamp embossed or impressed on an instrument which has been executed
• Coupons, vouchers, gift vouchers and cards, tokens, stamps, national insurance stamps, credit cards, debit cards, lottery tickets, scratch cards, SIM cards, tickets or passes such as for travel or events, any forms of currency (including notes and coins)
• Documentation – such as passports, driving licenses, medical, employment, property or commercial records
• Memorabilia, photographs, signed items and vinyl records
• Cameras, lenses, spectacles and optical equipment such as telescopes or binoculars
• Internal damage to appliances, mechanical items or electronics is excluded from compensation
• Tobacco and tobacco products
• Real fur'
Thanks @sml192 ,
Thanks for the details. As per my reply to @ruby*ryan
I will follow up to get some clarification on this and come back.
Thank you,
Kat
@paulblueandwhite wrote:
Thank you for your answer. I was in contact with CS Live Chat regarding this on Sunday and they told me this will be sorted out, bur sorry received no reply. If a permanent solution could be fixed forever for remote Scottish Islands would be nice. Told CS : Amazon Prime offers next day delivery for mainland UK only, not for remote Scottish islands. Would it not be possible to have a similar system in place on eBay to avoid problems for sellers and buyers?
I cant see the action the CS agent took but they would have sent the concerns over the shipping team. I'll flag this with shipping but in general they dont reply directly so there wouldn't be an update the either the CS agent or I could come back to you with.
If I do get something I can share, I'll be sure to pass it back to you.
Thanks,
Dave
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@bcstampsuk wrote:
Hi
Since around 6pm yesterday I've started receiving "Bid Received - Great news, you received a bid on your item" emails from eBay every time an opening bid is placed on one of my auctions. I run hundreds of auctions and have already received more than 30 of these emails which are completely unnecessary. I can't see any obvious option in Communication Preference to disable these. Can you let me know how to stop these eBay emails from spamming my mailbox? Does the "Offers added" communication tick option disable these?
Also worth raising with the relevant people - the email formatting is completely broken when viewed in Microsoft Outlook.
Iain
Hi bcstampsuk, thanks for your question.
I was checking for you there, and I didn't find one option to disable one for new bids only. I will double check for you to see what's the best way to do it, and get back to you once I know more. 👍
Thank you,
Marco
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@bobsbrickstuff wrote:
For me it's on 08-13244-18778 and 08-13244-18779 right now, but it also occurs with 24-13122-54652 and 24-13122-54984. One pair to Spain, and the other to Norway.
Error message goes away when I click Undo Combine.
Hi @bobsbrickstuff ,
Thank you for the details. Let me have it checked and I'll come back to you.
Thank you,
Kat
@phillsvinyl wrote:
1 Simple question:
Now we have Simple delivery
And its not fit for purpose!
When are we going to have the correct postage options - so we can give the consumer the correct options regards Postage?
All supposed to be done in April - its now nearly July - and its still not correct or fit for purpose.
There are too many complaints on the message boards and nothing seems to be done regards it.
Can we have a simple answer to the above.
Hi phillsvinyl, thanks for your question.
We don't have any information suggesting that postage options will be changing soon, if we get to change this, we will be happy to let you know.
Thank you,
Marco
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@custom-giftsuk wrote:
Is it eBay policy to allow sellers to advertise on their listings for buyers to contact them in regarding payment outwith eBay via PayPal or Bank Transfer and to contact them not via eBay messages in regards doing so?
It sounds like they are encouraging off site sales. That would be against policy. It would man buyers would most likely not be covered by the eMBG.
If you see any items where the sellers are doing it please report it through the report this item link on site.
Thanks,
Dave
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@bcstampsuk wrote:
Hi
Since around 6pm yesterday I've started receiving "Bid Received - Great news, you received a bid on your item" emails from eBay every time an opening bid is placed on one of my auctions. I run hundreds of auctions and have already received more than 30 of these emails which are completely unnecessary. I can't see any obvious option in Communication Preference to disable these. Can you let me know how to stop these eBay emails from spamming my mailbox? Does the "Offers added" communication tick option disable these?
Also worth raising with the relevant people - the email formatting is completely broken when viewed in Microsoft Outlook.
Iain
Hi bcstampsuk,
Just a quick update on this, I've been confirmed that you wouldn't be able to turn those emails only off from your communication preferences. However, I've just filed a ticket to see if it could be possible for the back office team to turn that off for you, but I cannot guarantee you that they will be able to do this. Once I get further updates on this, I will let you know more over here.
Thank you,
Marco
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